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Privacy Policy

At NYOL Hydration Pvt. Ltd., we respect your privacy. This Privacy Policy explains what information we collect when you use www.nyol.in, how we use it, and how we protect it.

Last updated: 20 September 2026

Information We Collect

  • Personal information such as name, phone number, email, and delivery address provided during orders, contact messages, or story submissions.
  • Usage data after you accept analytics: pages, clicks, scroll, cart changes, product views, coupons, checkout steps, store searches, outbound links, device/browser, approximate city, referrer, and campaign tags. If you check out or submit a form, we may link that visit to your email.
  • Optional analytics tools after consent: Google Analytics and Microsoft Clarity (including session recordings of the page). Form fields such as email, phone, and address are masked in recordings.
  • Crash diagnostics (page path, error message, and browser) so we can repair site failures. These reports do not include form passwords or payment card details and do not require analytics consent.
  • A basic page-open signal (page path and device class) so we can see the site is working. This is not used for marketing.
  • Cookies used to remember theme, cart, consent choice, and — if you accept — analytics session identity.

How We Use Your Information

  • To process orders, deliveries, and customer support requests.
  • To improve our website, services, and user experience through analytics, with your consent.
  • To detect and fix website errors.
  • To comply with legal and regulatory obligations.

Information Sharing

Customer information may be shared with payment gateway providers, logistics partners, and technology service providers strictly for order processing, payment handling, website hosting, analytics (after consent), email delivery, and delivery operations. Current processors include PhonePe, Vercel, MongoDB, Resend, and — if you accept analytics — Google Analytics and Microsoft Clarity. NYOL does not sell customer personal data.

Your Rights

You have the right to:

To exercise these rights, contact us at nyolexperience@gmail.com.

  • Access, update, or delete your personal data.
  • Withdraw consent for marketing communications and cookies.
  • Request portability of your data where applicable.

Security & Data Retention

We use SSL/TLS encryption, secure storage systems, and controlled access mechanisms to protect your data. Personal information is retained only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law.

Jurisdiction

Any disputes arising from this policy shall be subject to the jurisdiction of courts located in Mumbai, Maharashtra, India.

Contact Us

For any privacy-related questions, contact: nyolexperience@gmail.com